For the very first time in New Zealand we are excited to introduce the NEW Legendary Service Programme.
Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognise the importance of customer service to their success, we are still surprised when we receive truly great service.
Our Legendary Service customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organisation.
DELIVER LEGENDARY SERVICE
With the NEW Legendary Service program, your organisation gets:
- Alignment on a service-focused vision, values and behaviours
- Segmentation of customers based on needs and wants
- Empowered employees who build great customer relationships
- Increased customer loyalty which drives increased revenue