Artificial intelligence (AI) is here. The question isn’t whether it belongs in learning and development (L&D) - it’s how we use it wisely and well.
At Blanchard, we’ve been rolling up our sleeves and experimenting with generative AI for several years now. Not because we ever wanted to replace the creativity and expertise of our solutions architects and designers - that’s our secret sauce - but because we wanted to see if AI could help us do what we already do best: design world-class, human-centered learning experiences.
What we’ve discovered is a mix of speed and substance. AI gives us a boost in some areas, it falls flat in others and it reminds us every day why the human element of design matters most.
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