Keeping communication constructive when challenges or conflicts arise
Honest and open conversations foster teamwork, progress, trust, and just about everything else positive in the workplace. Conversely, poor conversation skills derail important initiatives, wrecking morale and torpedoing projects.
Conversational Capacity® teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise, so they can make informed decisions and find the best solutions, even under high pressure. Difficult exchanges become learning opportunities, and unfocused meetings become innovation incubators.
Unlock the keys to Conversational Capacity®
Conversational Capacity® is the ability of an individual or a team to engage in open, balanced, non-defensive dialogue about difficult subjects and in challenging circumstances. It is also the sweet spot where innovation happens.
Conversational Capacity® teaches learners the following:
- Awareness: Learners recognise when fight-or-flight reactions prevent real listening and create discomfort in others. This awareness allows for a more intentional response to challenging conversations.
- Mindset: Exploring diverse perspectives and listening to contrasting views are emphasised because that is where the most significant opportunities for insights and growth are.
- Skillset: Four behaviours are essential to Conversational Capacity®: two that build genuine candour and two that build curiosity. Balancing candour and curiosity creates the conversational sweet spot.
Conversational Capacity®: The Secret to Building Successful Teams That Perform When the Pressure Is On.
Conversational Capacity® provides the communication tools you need to:
- Ensure that teams remain on track even when dealing with troublesome issues
- Respond to tough challenges with agility and skill
- Perform brilliantly in circumstances that would incapacitate less disciplined teams
Communication can be a business driver or a derailer
Research has revealed that
38% of New Zealand employees believe that poor communication on employee-related matters hampers staff productivity.(1)
Leading American research has revealed that companies with better relationships and communication experience 20% higher productivity, 21% higher profitability, and 41% lower absenteeism.(2)
- Xero, Changing World of Work Report.
- Wellness Council of America, The ROI on Better Workplace Conversations.
Ready to Get Started?
Contact us today to learn how we can help your leaders learn the skills they need to be more effective communicators.
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