eBooks
When it Comes to Customer Loyalty, is your Business Flourishing or Failing
Companies that have excellent customer service are more likely to earn repeat business from customers, to garner...
Create a culture of exceptional service that builds customer loyalty one interaction at a time
Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognise the importance of customer service to their success, it still feels remarkable when we receive genuinely great service. Our Legendary Service® customer service programme teaches managers and front-line service providers how to consistently deliver ideal service that will keep internal and external customers coming back and create a competitive edge for your organisation.
Deliver legendary service as a competitive advantage
Delivering great customer service is vital to the success of your business. Yet, creating a service-focused culture can be challenging. Our Legendary Service® programme teaches people how to consistently deliver exceptional service that will turn your customers into raving fans and create a competitive edge for your organisation. With the Legendary Service course, your organisation gets:
- Alignment on a service-focused vision, values, and behaviours
- Segmentation of customers based on needs and wants
- Empowered employees who build great customer relationships
- Increased customer loyalty, which drives increased revenue
Legendary Service®: The Key is to Care
Successful companies make the connection between legendary customer service and a thriving business. They recognise that how employees treat customers is directly related to how managers treat employees. Legendary Service®: The Key Is to Care is a quick and entertaining read for people at all organisational levels in every industry. When applied, its lessons will profoundly impact the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference – and customer service is everyone’s job.
Don’t leave your customers’ experience up to fate and risk losing business
Research has revealed that
88% of customers say the experience a company provides is as important as its products or services.(1)
48% of consumers switched brands in the past year due to customer service.(1)
- Salesforce, State of the Connected Customer Report.
Ready to Get Started?
Contact us today to learn how we can help your team create a service-centric culture in your organisation.
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