September 2025
monday 1st september 2025 - 12:00 – 1:00 p.m. NZ Time (recordings will be available post event)
Lunch and Learn - Legendary Service – Creating a Culture Customers Remember
Delivering great customer service isn’t just a skill – it’s a culture.
Join your host Marina Shearer for an inspiring one-hour virtual keynote exploring Legendary Service, a powerful approach to building a service-minded culture that keeps your customers coming back for more. In this session, Marina Shearer will share an overview of some practical strategies for empowering your team to deliver consistently exceptional service – both internally and externally.
What You’ll Learn:
- How to define your personal service vision
- The difference between customers’ needs vs. wants
- Techniques to increase customer satisfaction and loyalty
- A simple framework for delivering ideal service
- How to empower yourself and others to take initiative and resolve service issues effectively
Bring your lunch, and prepare for an opportunity to Lunch and Learn with us!
October 2025
monday 6th october 2025 - 12:00 – 1:00 p.m. NZ Time (recordings will be available post event)
Lunch & Learn Keynote: The Five Drivers of Learning Impact
Keen to make your learning initiatives really stick? Join leadership expert Robert Bryce for a one-hour lunchtime keynote that dives into The Five Drivers of Learning Impact—a proven framework from Blanchard that helps turn training into real-world results.
We’ll explore how to close the “learning-transfer gap” and spark genuine behaviour change by tapping into these five essential drivers:
- Key Influencer Support – Why backing from execs and team leaders makes all the difference
- Strategic Integration – Connecting learning to what really matters in your organisation
- Effective Design & Delivery – Crafting learning experiences that actually resonate
- Follow-up & Reinforcement – Keeping the momentum going after the training ends
- Demonstrated Tangible Value – Showing the impact and return on your learning investment
So grab your lunch, tune in, and get inspired with practical insights you can take straight back to work!
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